THE OPERATIONS DIAGNOSTIC

A written diagnosis of your back office. Free, and yours to keep.

Before you ask for the diagnostic, see what it gives you. It costs nothing, takes a few hours of your team's time, and ends with a written report you keep whether we work together afterwards or not.

SAMPLE — REDACTEDMAWJARA
Operations Diagnostic Report
Prepared for: [redacted]Scope: payment follow-up, documents, client messagesDelivered in 10 working days
Payment follow-up
Reminders go out only when someone remembers. Overdue amounts sit for days before anyone follows up.
A written follow-up schedule. Reminders are drafted on time; a named person reviews and sends every one.
Document filing
Signed contracts live in three places: email, a shared drive, and one employee's WhatsApp.
One filing structure with a naming rule, so every document has one home and is found in seconds.
Client messages
Routine questions about status, receipts, and appointments interrupt senior staff all day.
A written answer library. AI drafts the routine replies; a person approves every message before it goes out.
Key-person dependency
When one employee is away, work stops, because the steps exist only in their head.
Document the process step by step so anyone on the team can run it.
This is an illustrative sample, not a real client's report. Your report is written from your operation: what we actually find, in plain language, with the first fixes ranked.
QUICK ESTIMATE

How many hours does busywork take from your team?

Choose what your team still does by hand each week. The numbers are deliberately conservative.

How many people handle back-office work?
3
≈ 58 hours a month your team could get back.
Hours back mean faster follow-up and fewer misses, not fewer people.
This is a rough estimate built on conservative assumptions. The diagnostic maps your real number from your actual operation.
Request the free diagnostic
ONE DAY, TWO WAYS

The same Tuesday, run two ways.

Before: the day runs you

8:30

You open WhatsApp to 40 unread messages. Three are urgent. You are not sure which three.

10:15

A client wants a copy of their contract. Twenty minutes of digging through email, the shared drive, and a colleague's phone.

12:00

You remember a payment was due last week. Nobody sent the reminder.

15:40

A licence renewal deadline surfaces in a forwarded email. Five days left. It was on nobody's list.

17:30

Your accountant asks for the month's figures. They live in three spreadsheets and someone's inbox.

21:00

You answer client messages from home. If you don't, nobody will.

After: you run the day

8:30

One screen shows every payment due, every document pending, every deadline dated. You read it with your coffee.

9:00

Payment reminders were drafted overnight. You review, approve, and they go out.

10:15

A client wants their contract. It's found by name in seconds, because every document has one home.

12:00

Routine client questions arrive with replies already drafted from the answer library. Your coordinator checks and sends.

15:40

The licence renewal was flagged three weeks ago. The paperwork is ready and waiting for your signature.

18:00

You leave on time. The process is written down; it runs without chasing, and nothing depends on your memory.

Same team, same day. Nobody was replaced; the busywork was.

Get the diagnostic. Keep the report.

It's free and there is no obligation. We look at how your back office actually runs, write down what we find, and hand you the report with the first fixes ranked. What you do with it is your call.

Request the free diagnostic